Privacy Policy

Information we collect

When you browse our store, we may collect device and usage data such as pages viewed, browser type, and approximate location derived from your IP address.

When you place an order or create an account, we collect your name, email address, phone number (if provided), delivery address, and order history.

Payment details are collected and processed directly by Paystack. We do not store your full card or mobile-money credentials on our servers.

How we use your information

We use your data to:

• Process and fulfil orders, including delivery and customer support
• Send order confirmations, shipping updates, and account-related messages
• Prevent fraud and maintain the security of our platform
• Improve our products, website experience, and marketing (where you have agreed)
• Comply with legal and regulatory obligations in Ghana

Sharing your information

We share data only with trusted service providers who help us operate the store, including Supabase (hosting and database), Paystack (payments), and delivery partners when you provide a shipping address.

We do not sell your personal information. We may disclose information if required by law, court order, or to protect the rights and safety of Kiki's Mall, our customers, or others.

Cookies and local storage

We use essential cookies and browser local storage to keep your cart, theme preference, and sign-in session working. You can control non-essential cookies through your browser settings, though some features may not function correctly if disabled.

Data retention

We retain order and account records for as long as needed to provide our services, resolve disputes, and meet legal record-keeping requirements. You may request deletion of your account subject to obligations to retain transaction records.

Your rights

You may request access to, correction of, or deletion of your personal data where applicable. To exercise these rights, contact us using the details on our Contact page. We will respond within a reasonable timeframe.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance of the updated policy.